Customer Support Dialer Solution

Many companies use our cloud dialer service to connect to their existing customers regarding new services/ schemes; feedback on service, opinion polls etc. Typically Insurance, banking and finance companies and authorized affiliates engage customers to enhance customer satisfaction. Such companies use outbound dialing solutions.

Companies can also get inbound calls from customers landing on agent phones. They could be enquiry calls, clarification regarding services and agents who are online pick up the calls and guide customers and resolve their issues.

DialerOnCloud – Key Components

  • Intelligent Predictive Dialer
  • Integrated CRM
  • Report management
  • Campaign management
  • Scheduler
  • Agent management

Advantage for Businesses

Effective Sales

The cloud dialer service pushes up lead conversions by 80% resulting in sharp growth in sales.

Agents 100% more productive

The automated dialing does away with the hard grind of manual dialing, and with a head set on the agent wastes no time in taking notes on the CRM.

Greater ROI

The constant flow of live leads means more sales.

Intelligent Business Reports

CEOs and Marketing Heads can get business impacting reports at the touch of a button. And dynamically track individual campaigns for effectiveness.

A cloud based dialing solution

The hosted dialer solution does away with the pains of costly infrastructure and maintenance. And DialerOnCloud provides 16×7 support.

Triple power system

DialerOnCloud offers a scalable model to make VOICE calls, SMS and EMAILs.